LEGAL

 

Terms and Conditions

The User must read, understand, and accept all the conditions established in the General Terms and Conditions and in the Privacy Policies of ROUND PEAL LLC, as well as in the other documents incorporated therein by reference, prior to registering as a User of the site. ROUNDPEAL.COM and/or the acquisition of products and/or delivery of any data for any purpose.

If the user made use of the ROUNDPEAL.COM Site, this will imply full acceptance of the conditions established in the General Terms and Conditions and in the Policies of ROUND PEAL LLC for said use of the site and/or its services, the User will be obliged to expressly comply with them, not being able to claim ignorance of such General Terms and Conditions and the Privacy Policy.

ABOUT US

ROUN PEAL LLC, is a company legally constituted under the laws of the United States of America, located in Northern California in the City of Union City, and who for this website defines the following terms and conditions:

The Company may make changes at any time to the terms and conditions described herein. In any case, if these terms and conditions vary, we will inform you, so that you know them and accept them again.

Please read the following Conditions carefully before ordering products in our Online store.

JURIDICAL CAPACITY

The Services are only available to persons who have the legal capacity to contract. People who do not have that capacity or minors may not use the services. The acts that they carry out on this site will be the responsibility of their parents, guardians, and therefore will be considered carried out by them in the exercise of the legal representation they have. Whoever registers a User as a company must have the capacity to contract a name of such entity and to bind it under the terms of this Agreement. 

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The information, documents (images, videos, tools, graphics, and others), brands, names, logos and other material found on this website, is protected in accordance with the provisions of international legislation on copyright, intellectual property and industry; therefore, its use is exclusively limited to personal review, purchase and consultation purposes. In such a way that the unauthorized use that violates the laws, through its sale, distribution, copy, modification or adaptation or any other prohibited conduct, will be sanctioned in accordance with the provisions of the applicable regulations.

In such a way, it cannot be understood by the fact of the publication of the contents found in www.roundpeal.com, that some type of license to use the brand, copyright or intellectual property is granted to whoever visits, consults, or make purchases through this website.

PROHIBITED USES

The information published on our website may not be marketed, distributed, copied or modified.

Access to accounts or confidential information of users is not authorized, as well as the violation of the network and/or servers or any other act that threatens the security of transactions and the website.

The information that the user registers must be truthful and complete; Any act of identity theft and/or incorrect information that does not correspond to the natural or legal person using the website is prohibited.

REGISTRATION AND PASSWORD

Only people of legal age, duly identified, will be allowed to carry out purchase operations through this page.

The information that the user registers must be truthful, complete and must correspond to the natural or legal person that makes use of the website. It will be a necessary requirement for the acquisition of products and services offered through the website, the acceptance of these conditions.

The registration of each user will be verified by completing all the fields with valid data to become an Authorized User and subscribing to the form found on the website and its subsequent submission.

To make online payments, the provision of personal and confidential information is required, which will be for the exclusive use of ROUND PEAL LLC and will not be disclosed to third parties, except that which is required by PAYPAL, DEBIT OR CREDIT CARDS for the purposes of processing electronic transactions. of payments made.

OFFERS AND PRICES

ROUND PEAL LLC shall not be liable for manifest transcription errors, mistakes in promotional descriptions and other statements in the offer caused by human error. It is possible that a number of products may be incorrectly priced. If there is a typographical error in any of the product prices, if the correct price of the item is higher than what appears on the page, at our discretion, ROUND PEAL LLC will contact you before the product is shipped, and / or we will cancel the order and notify you of the cancellation.

Minor color or other minor variations in products may occur as a result of different image acquisition and display technologies, or for other technical and/or human reasons. ROUND PEAL LLC is not responsible for these variations and deviations.

The listed prices DO NOT include Tax. Prices are expressed in dollars. ROUND PEAL LLC. reserves the right to make price and product changes prior to an order being placed. ROUND PEAL LLC reserves the right to change, limit or terminate special offers or promotions at any time.

The promotions offered on this Website are not necessarily the same as those offered by other sales channels used by companies, such as physical stores, telephone sales, catalogs, or others, unless expressly indicated on this site or in advertising. carried out by companies for each promotion. When the Site offers promotions that consist of the free or reduced delivery of a product for the purchase of another, the dispatch of the good that is delivered free of charge or at a reduced price, will be made in the same place in which the purchased product is dispatched. The Offering Company submits its promotions and promotional activities to compliance with current regulations and specifically to the provisions of the law.

FORMALIZATION OF THE CONTRACT

To formalize a sales contract through our Online store, the buyer must be at least 18 years old to be able to buy products through our Website https://www.roundpeal.com/

Orders you place through the Website https://www.raundpeal.com/  for products offered by ROUND PEAL LLC are solely an offer to enter into a contract of sale. The sales contract will only be effectively executed when ROUND PEAL LLC confirm by phone or via e-mail the order.

Buyer must warrant that the information provided to ROUND PEAL LLC in the application or order is accurate and complete. ROUND PEAL LLC is not required to accept an order. ROUND PEAL LLC shall have the right at any time to verify an order in advance or to reject an order without giving reasons.

PAYMENT METHODS

The Company has several methods and forms of payment for its Online sales, which you can consult directly on our Website https://www.roundpeal.com / ROUND PEAL LLC will carry out an individual control for each purchase in accordance with the Company Protection Policy. Depending on the results of this control, The Company reserves the right to refuse payment.

The use of credit or debit cards will be subject to what is established in these Terms and Conditions and, in relation to its issuer, and what is agreed in the respective Opening Contracts and Use Regulations. In case of contradiction, what is expressed in that will prevail. last instrument. In the case of bank cards accepted on the Site, the aspects related to them, such as the date of issue, expiration, quote, blocks, etc., will be governed by the respective Opening Contract and Regulation of Use, in such a way that the Companies They will not be responsible for any of the aspects indicated.

ELECTRONIC BILLING

By making purchases on the Website https://www.roundpeal.com /, you implicitly accept, as a customer, freely and voluntarily, to receive electronic invoices originating from the purchase of items from ROUND PEAL LLC.

Likewise, as a client, you accept the sending of an invoice electronically and this exempts ROUND PEAL LLC from sending it physically.

The sending of invoices by electronic means will be available for your service from the date of dispatch, and this will be done exclusively electronically.

Each invoice issued by ROUND PEAL LLC, complies with the established requirements, for which, in the event of any claim, the same solution procedure applies to (Petitions, Complaints and Claims) by contacting us at the following email info@roundpeal.com . The client must recognize and accept that it is their responsibility to have the active e-mail service reported for this purpose.

The acceptance of the invoice will be understood with the notification of receipt or reading of the invoice submission email for all legal purposes.

DOMAIN RESERVATION

The products supplied will remain the property of ROUND PEAL LLC until the customer has paid in full all amounts derived under any contract he has with us, including the payment of shipments, that corresponding to previous or subsequent deliveries or that of partial deliveries. You may not sell, dispose of, or encumber the products before acquiring ownership of them.

PRODUCT MAINTENANCE

ROUND PEAL LLC wishes to draw your attention to the instructions for use, handling and maintenance printed in the instruction manual shipped with the products. ROUND PEAL LLC shall not be liable for any damages resulting from improper or improper handling or use of the products, including use contrary to instructions.

AMENDMENTS TO THE AGREEMENT

ROUND PEAL LLC may modify the General Terms and Conditions at any time, making the modified terms public on the Site. All modified terms will enter into force 10 (ten) days after their publication. Within 5 (five) days following the publication of the modifications introduced, the User must contact us, if he does not accept them; in that case the contractual link will be dissolved. After this period, it will be considered that the User accepts the new terms and the contract will continue binding both parties.

LIABILITY OF ROUND PEAL LLC

ROUND PEAL LLC will use reasonable efforts to provide uninterrupted and error-free transmission of the Site. However, given the nature of the Internet, such conditions cannot be guaranteed. In the same sense, the User’s access to the Account may occasionally be restricted or suspended in order to carry out repairs, maintenance or introduce new Services. ROUND PEAL LLC will not be responsible for losses (i) that have not been caused by the breach of its obligations; (ii) lost profits or lost business opportunities; (iii) any indirect damage.

NOTIFICATIONS

Any comment, concern or claim regarding the above Terms and Conditions, the Privacy Policy, or the execution of any of these, must be notified in writing to ROUND PEAL LLC to the following Email: info@roundpealcom.

Privacy policies

ROUND PEAL LLC is an online company specialized in the sale of products in the country, acquired in the domestic market or manufactured by different producers.

In accordance with the provisions of the Law, and other applicable regulations on the matter, the Company is committed to the due protection of the rights of the Owners of personal data, and of the information provided by them.

This Treatment Policy will be applicable to the treatment of data that the Company collects through different means, whether face-to-face and/or electronic mechanisms. In this sense, the Holders must read in advance and in detail the information contained in this Policy, since it intends to provide the Holders of the information with a clear picture regarding the personal data collected, the treatment given to them and the procedures available to them in order to make their rights effective.

If they do not agree with this Policy, the Holders must refrain from providing their personal data.

DEFINITIONS

The terms whose first letter is capitalized (except when it is exclusively due to the beginning of a sentence or is a proper name), have the meaning assigned to them below:

Authorization”: Prior, express and informed consent of the Owner to carry out the Processing of personal data.

Database”: Organized set of personal data that is subject to treatment.

“Personal data(s)”: Any information linked or that can be associated with one or more determined or determinable natural persons.

“Data Processor”: natural or legal person, public or private, that by itself or in association with others, performs the Processing of personal data on behalf of the Data Controller.

“Responsible for the Treatment”: natural or legal person, public or private, that by itself or in association with others, decides on the database and/or the Treatment of the data.

Holder(s)”: natural person whose personal data is subject to Treatment.

Treatment”: any operation or set of operations on personal data, such as collection, storage, use, circulation or deletion.

RESPONSIBLE FOR THE TREATMENT AND/OR USE OF PERSONAL DATA

The legal entity that is responsible for the Treatment of the Personal Data provided by the Owners, and therefore, of the Databases in which they are located, is the company ROUND PEAL LLC, and with its main address in the North of California, whose contact telephone number and email are (510)925-211, and info@roundpeal.com , respectively.

ACCEPTANCE

Through the authorization granted by the Holder at the time of providing his data, he accepts this Policy in accordance with the aforementioned.

USE OF INFORMATION

The Company does not disclose, sell or rent to third parties the personal information provided by the Holders. Said information will be kept with due security and confidentiality conditions, and its use will be made exclusively to fulfill the purposes and purposes for which it was provided.

AUTHORIZATION

The processing of personal data by the Company will be carried out subsequently and based on the authorization granted by the Owner of the information. Said authorization will empower the Company to collect and be Responsible for the treatment of the information delivered by the Holders.

DUTIES OF ROUND PEAL LLC

Under this personal data processing policy, the following are duties of the Company:

Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.

Rectify the information when it is incorrect and communicate what is pertinent.

Process queries and claims made by the owners.

Inform the data protection authority when there are violations of the security codes and there are risks in the administration of the information of the holders.

Inform at the request of the owner about the use given to their data.

Guarantee that the information is true, complete, accurate, updated, verifiable and understandable.

Respect the security and privacy conditions of the owner’s information.

Identify when certain information is under discussion by the owner.

In the events of receipt of sensitive data, it will be rigorous in maintaining the security and confidentiality of the same.

Use only data whose treatment is previously authorized in accordance with the provisions of the law.

REQUESTS AND INQUIRIES

The query will be answered within a maximum term of ten (10) business days from the date of receipt of the query. When it is not possible to attend the query within said term, the interested party will be informed, stating the reasons for the delay and indicating the date on which his query will be attended, which in no case may exceed five (5) business days following the expiration of the first term.

CLAIMS

The Holder or his successors in title who consider that the information contained in a Company database should be subject to correction, updating or deletion, or when they notice the alleged breach of any of the duties contained in the law, may file a claim before the Company, which will be processed under the following rules:

The claim will be formulated through a request addressed to the Company at info@roundpeal.com, with the identification of the Holder, the description of the facts that give rise to the claim, the address, and accompanying the documents that you want to assert.

If it is incomplete, the Company will request the interested party, within five (5) days after receipt of the claim, to complete the information sent. After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that the claim has been withdrawn.

The maximum term to address the claim will be fifteen (15) business days from the day following the date of receipt. When it is not possible to address the claim within said term, the interested party will be informed of the reasons for the delay and the date on which his claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first finished.

MODIFICATIONS

This Policy may be modified at any time and without prior notice by the Company, for legal or institutional reasons, mediating, for this purpose, a timely communication in which the Holders will be notified of the modifications made. In case of making a substantial modification to the purposes of the processing of personal data, or in terms of those responsible for it, these changes will be timely informed to the Holders of information, and prior to the implementation of the new policies, in accordance with the provisions of the Law.

CONTACT US

If you have any questions or queries about this Policy, or about the collection and processing of information by the Company, you can contact us at info@roundpeal.com . Messages will be answered as soon as possible.

VALIDITY

This Policy is valid until the implementation of a new version.

Shipping and Delivery Policies

The products purchased through the website will be subject to the dispatch and delivery conditions available on the website page and chosen by the user. The information of the place of shipment is the sole responsibility of the user. Once the customer has completed the purchase within the next 24 hours, the company will verify the payment and process the order. The dispatch will be made from (4) to (8) business days (Monday to Saturday not including holidays) in main cities and from (8) to (10) business days for the other cities.

Delivery times are approximate and therefore not considered hard deadlines. The mere fact of having exceeded a delivery period will not give the customer any right to compensation, for which he may notify said situation through one: (Petitions, Complaints and Claims) to the Customer Service Area through the indicated means of communication in the Contact section.

At the time of purchase, we will inform Users by email of the data so that the status of the shipment can be tracked online. However, in the event of unforeseen circumstances, beyond the control of ROUND PEAL LLC, if there are delays in deliveries, such circumstances will be reported to the buyer by telephone or electronically. However, in the email that confirms the acceptance of the purchase order and successful payment of the products, the estimated delivery time will be informed, without it exceeding thirty (30) days.

If the User or the person authorized to receive, is absent when they are visited to leave the order and no one receives it at the place of residence, a notice will be left indicating the time of the visit. During the next three (3) days after the first attempt, a second delivery attempt will be made at the address, in case no one receives the product again, a third attempt will be made and, if unsuccessful, the order will be canceled and will process the refund of the value canceled by the client.

The Company will deliver to the address provided within the territory of the United States of America, registered at the time of purchase. Deliveries will be made on business days, except holidays. All deliveries will be accompanied by a receipt.

OPTIONS IN CASE OF DELIVERY PROBLEMS

If The Company discovers before entering into the contract that it cannot supply the ordered products, it may offer an equivalent product in terms of quality, price and function; the customer will not be obliged to accept the replacement product, therefore, if he wishes, he can return it within 5 days and The Company will bear the costs, this does not mean that he cannot make use of his right of cancellation or return.

Likewise, if the Company discovers that it cannot be delivered, it will have the right to terminate the contract. Naturally, it will immediately inform about it and refund the payments that the client has made.

Cancellation Policies, Changes and Returns

PURCHASE CANCELLATION

It’s okay to change your mind. If you are not completely satisfied with your purchase on our Website https://www.roundpeal.com/ , you can cancel it within 24 hours after payment is made.

If the order has already entered the process of preparing for shipment, this option will not be available. However, you can click Request Cancellation, although cancellation is not guaranteed. You will receive an e-mail confirming if the cancellation has been possible. Orders already shipped cannot be cancelled, so neither of the above two options will be available.

Please note that it is not possible to reactivate canceled orders. If you wish to receive any of the products that have been cancelled, you must place a new order. Select the box corresponding to each product you want to cancel and the reason for the cancellation. If you want to cancel the entire order, select all products. Click Cancel the selected products. When you complete the cancellation, you will receive a confirmation email to the email address provided.

In addition, you can verify that your order has been canceled in My orders.

Legal Notice: The sale and dispatch of the products is subject to their availability and product stocks. When the product is not available, ROUND PEAL LLC. will immediately notify the customer and return the full value of the price paid.

CHANGES OR RETURNS

In accordance with the right of withdrawal enshrined by law, the exchange or return of a product purchased at ROUND PEAL LLC., can be requested within the first twenty-four (24) hours following the date of delivery, by calling (510) 925-9211 (Monday through Friday from 8 am to 5 pm), or via email info@roundpeal.com .

Please note that: To make any exchange or return of products purchased at ROUND PEAL LLC, it is necessary to present the purchase invoice or the purchase confirmation number. The product must come in its original packaging (with catalogs and accessories), without any degree of use and without having been assembled. Discounted products are non-refundable and non-exchangeable. If the product is not packed in its original packaging, the collection will not proceed.

If you wish to change the products purchased through our website, we clarify that the transportation costs for the collection of the merchandise and new shipment will be assumed by the client. The foregoing does not affect the legal guarantees and other rights recognized to the consumer by current legislation. In case of requesting the change for a product of higher value than the one actually paid and/or different characteristics, the client must pay the value of the surplus that is necessary to cover the price of the new product. If, on the other hand, the product is of lesser value, we DO NOT return surpluses, we will send an email where you will find a Voucher certifying that there is a balance in your favor so that you can use it in future Purchases.

Once the merchandise to be returned has been received, we will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period if the return or replacement of the product is appropriate. The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.

In the event that the product or products cannot be replaced, the value paid for those products that are returned, due to some defect or non-existence of the product, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs you would have incurred to return it to us.

If during the return process, the product does not meet the requirements to be accepted by ROUND PEAL LLC, the product will be returned to the address registered by the customer and the refund will not be made.

Destinations that are not in the United States of America, the value of the shipment must be consulted through a message sent HERE. Which we will respond to as soon as possible, taking into account that our business hours are Monday through Friday from 8:00 am to 5:00 pm. Pacific time.

If you request that The Company deliver the order in several places, it may charge extra delivery costs; each of the individual shipments will constitute an independent contract which will have the same treatment and stipulated delivery time as an individual order and, this will not give the right to cancel any other shipment.

Warranty Policies

For ROUND PEAL LLC it is essential to work with high quality materials in order to offer innovative and excellent products that fit any type of space or need.

All ROUND PEAL LLC products have a Limited Warranty in force from the date of delivery for manufacturing defects or parts that prevent the product from being used correctly.

This warranty, which consists of the replacement of the defective product or part(s), is covered as long as the assembly and maintenance recommendations are followed. Within the warranty period, we will correct any malfunction of the product free of charge, replacing it with a new one, provided that the option chosen is feasible and is not economically disproportionate in our opinion.

NULLITY OF THE WARRANTY

This guarantee will not be valid in the inappropriate use of the product and/or due to its improper handling.

It will not be valid for products that have been used incorrectly or that have modifications or repairs.

This warranty DOES NOT COVER damage caused by external factors; Direct and excessive exposure to water, harmful chemical or corrosive products or damage caused to items that have been installed on damp walls or that have pests. Does not include labor for the assembly of products that require installation.

To make it valid, present the confirmation number or the purchase invoice to ROUND PEAL LLC.